Terms of Service

The terms for our website, the OX Command app and portal, OX Command text alerts, quotes and services.

Effective date: October 26, 2026

These Terms of Service ("Terms") are an agreement between you and OX Sentinel Security Services, LLC ("OX Sentinel," "we," "us"), a Washington limited liability company. They apply to our website oxsentinelsecurityservice.com, the OX Command app and portal, the OX Command Alerts text program, and any quote, proposal or service we provide. By using any of them, you agree to these Terms. If you do not agree, please do not use them.

Your signed service agreement comes first. Security services are provided under a written agreement (proposal or contract) signed by you and us. If that agreement and these Terms conflict, the signed agreement controls.

1. Who can use our services

You must be at least 18 years old and able to form a binding contract. If you act for a company, you confirm you have authority to bind it. OX Command accounts are created only by invitation for our employees and clients.

2. Quotes, prices and fees (no hidden fees)

Quotes, the coverage planner and website examples are estimates until a written agreement is signed.
Your proposal lists every recurring price and every possible extra fee (for example, alarm responses, extra visits, holiday rates or lock-up stops) before you sign. We will not charge a fee that is not in your signed agreement or that you did not approve in writing.
Prices do not include sales tax where it applies. Tax is shown separately on your invoice.
We do not add card, convenience or processing fees to online payments unless your agreement says so and the fee is shown before you pay.
We give at least 30 days' written notice before any price change, and a price change never applies to service already provided.

3. Invoices and payment

Unless your agreement says otherwise, invoices are due within 30 days. You can pay by bank transfer, check or online through our payment processor (Stripe). We do not charge late fees unless your signed agreement includes them. If an invoice is more than 30 days late, we may pause service after giving you written notice and a chance to pay.

4. Our guarantee, refunds and cancellation

Our No Proof, No Bill guarantee and our Refund and Cancellation Policy are part of these Terms. In short: a scheduled check we cannot prove with GPS and a time-stamped photo is not billed, billing questions are reviewed within 30 days, and you can cancel as described in that policy.

5. Using OX Command (app and portal)

Your account: keep your sign-in private, use two-step sign-in when asked, and tell us right away if you think someone else used your account. You are responsible for activity under your account.
Acceptable use: do not misuse the app or website: no false reports, no access to data you are not authorized to see, no attempts to break security, scrape, overload or reverse engineer the service, no unlawful, harassing or discriminatory content, and no use of the location or camera features to track or record anyone except as part of authorized security work.
Records: patrol, location, photo and incident records are created to prove service and support safety. Clients may use the records about their own property for their business, insurance and legal needs.
Client information: information about your property, people and incidents belongs to you. We use it only to provide and improve our services and as our Privacy Policy describes.
AI features: optional AI tools draft text for a person to review. They can make mistakes; check important facts before relying on them.
Availability: we work hard to keep OX Command available, but it may be interrupted for maintenance or by events outside our control. The app supports, but never replaces, calling 911 in an emergency.
Ending access: we may suspend an account that breaks these Terms or puts others at risk. Employees and clients lose app access when their employment or contract ends. You can delete your account at any time (see the Privacy Policy).

6. Text messages (OX Command Alerts)

Program: OX Command Alerts from OX Sentinel Security Services, LLC, for our employees and business clients who add their mobile number in OX Command and agree. Messages are account and safety alerts only (SOS, missed check-ins, shift notices, incident updates for your property); never marketing. Agreeing is not a condition of employment or purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time (you will get one confirmation message) and HELP for help, or contact info@oxsentinelsecurityservice.com or (206) 593-2212. Carriers are not liable for delayed or undelivered messages. We do not sell, rent or share your mobile number or text opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Full details: SMS terms.

7. Emails

We may email you about your service, invoices and safety. If we email you about our services, every such email includes an unsubscribe link, and we honor unsubscribe requests within 10 business days (usually right away).

8. Job applications

Applying does not guarantee an interview or employment. Positions require a Washington security guard license, which includes a background check handled as Washington law allows. We are an equal opportunity employer.

9. Emergencies

Our website forms and email are not monitored for emergencies. If anyone is in danger, call 911. For urgent security requests, call our 24/7 dispatch at (206) 593-2212.

10. Third-party services

Some features rely on other companies (for example, payment processing, maps, text messages and app stores). Their own terms apply to their services. We are not responsible for third-party websites we link to.

11. Intellectual property

The OX Sentinel and OX Command names, logos, website, app and content belong to OX Sentinel Security Services, LLC or its licensors and are protected by law. You may use the app and website only as these Terms allow. Third-party software and fonts we use are listed on our Licenses and credits page. If you send us ideas or feedback, we may use them without obligation to you.

12. Disclaimers

Security services reduce risk but cannot prevent every loss, crime or injury. Except as stated in your signed agreement, the website and app are provided "as is" and "as available," without warranties of any kind, to the extent the law allows. Website descriptions, examples, estimates and demonstrations (including sample data in screenshots) are for illustration and are not a promise of specific results.

13. Limitation of liability

To the fullest extent the law allows, and except as stated in your signed agreement, OX Sentinel is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of the website or app. Our total liability for any claim about the website or app is limited to the amount you paid us for the app in the 12 months before the claim, or $100 if you paid nothing for it. Liability for security services is governed by your signed agreement and our insurance. Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnity

If you misuse the website or app or break these Terms, you agree to cover the reasonable costs and claims that result, to the extent the law allows.

15. Disputes and governing law

Washington law governs these Terms, without regard to conflict-of-law rules. Please contact us first; most concerns can be resolved quickly. If we cannot resolve a dispute within 30 days, either of us may bring it in the state or federal courts located in Clark County, Washington, unless your signed agreement says otherwise. Either party may use small claims court for eligible claims.

16. Changes to these Terms

We may update these Terms. We will change the effective date above, and for significant changes we will tell app users in the app or by email before they take effect. Changes do not alter a signed service agreement.

17. Contact us

OX Sentinel Security Services, LLC
9407 NE Vancouver Mall Dr, Ste 104 #6044, Vancouver, WA 98662
(206) 593-2212 · info@oxsentinelsecurityservice.com