OX SENTINEL SECURITY
No proof, no bill.
You should never have to wonder whether security showed up. So we prove every visit and every hour, and anything we cannot prove, you do not pay for.
Every scheduled patrol visit and every hour on post is recorded with the officer's GPS location and a time-stamped photo. If a scheduled check is not proven, it is not billed. The credit is applied automatically. You never have to ask for it.
What counts as proof
- The officer's phone shows a GPS location inside your property boundary, which we agree on with you when service starts.
- A photo taken in the OX app at that moment, stamped with the time and location.
- The officer clocks in by GPS on your property, or completes a GPS-verified checkpoint scan on site during the shift.
- Hours are taken from the actual clock-in and clock-out, never from the schedule.
What happens when proof is missing
- Mobile patrol: a visit without proof is credited at your monthly price divided by the number of visits scheduled that month. Example: $1,605 a month for 62 scheduled visits is about $25.89 per visit.
- Standing guard: hours from a shift without a GPS check-in on site are listed on your invoice but billed at $0.
- Credits are applied automatically on your invoice and shown in your Monthly Report, with the date and the reason for each one.
How you see it
- Live: watch patrols as they happen with your private Live Patrol link.
- Every morning: a brief in your inbox with each check, its time, GPS and photo.
- Every month: a report listing every scheduled check, proven or not, and the credit for anything that was not.
- Every invoice: a proof link to every shift and checkpoint behind the hours you are billed.
Fair exceptions
A missed visit is not credited only when it was outside our control and we documented it the same day with a photo or note:
- Access to the property was blocked or changed (for example, a locked gate or a new code that was not shared with us).
- Police, fire or emergency services directed the officer away.
- You asked us to skip or move the visit.
- Severe weather or a road closure made the site unsafe or unreachable.
In each case we tell you the same day, so nothing is a surprise on your report.
Questions about a credit
Within 30 days of your Monthly Report, reply to the report email or call our 24/7 dispatch line at (206) 593-2212. We will go through the GPS and photo record with you and settle it within 5 business days.
Ask us a questionThis guarantee is part of every OX Sentinel Security Services service agreement. It is a billing credit for patrol visits and hours we cannot prove. It does not change any other terms of your service agreement. OX Sentinel Security Services, LLC is an insured private security company in Washington State, and every officer holds a Washington security guard license. · oxsentinelsecurityservice.com · info@oxsentinelsecurityservice.com